Refund policy

Return Policy
At Sex Doll Industry, we prioritize your satisfaction with your purchase. Here's what you need to know about our return policy.

Eligibility:
We do not offer refunds for "change of mind" orders .Due to the intimate nature of our products, we are unable to accept returns for items that have been opened, used, or no longer in their original packaging.

The situation of not receiving the good

1: If customer need the package intercepted during transit, the customer will be responsible for the interception fee and return shipping fee(which is the same as the shipping fee)

2: Refusing the package without reason: the customer needs to bear the return shipping cost or send it back by themselves, and will not accept collect payment (refunds can only be issued after the warehouse inspection is correct, and refunds will not be issued if the product affects secondary sales)

3: Package loss refers to the situation where there is no updated tracking information for a long time and the package displays abnormally. Please provide a full screenshot of the order English on the platform (some screenshots are invalid), and we need to see the customer's shipping address, tracking number, and value. After we apply for a claim, we can provide a full refund or resend the package. Packages that cannot provide proof cannot be processed.

4: If a package in transit needs to change its address, the customer will be responsible for the operation fee of changing the address. The change cannot be guaranteed to be successful, and if it is not successful, the operation fee will for the operation fee be charged as usual

5: The package has been signed and the customer has reported that they have not receive it. If the signature service has not been purchased,  no claim will be made, and only POD proof of receipt can be provided. If an inspection is required, evidence of non receipt of the goods must be  provided in order to apply for an inspection (such as door monitoring, which may not necessarily be successful)

 After receiving the goods:

1: If the packaging and product are damaged, it is necessary to provide timely photos of the outer box, outer box label, and product damage (compensation will be given according to the degree of damage, and If the product is damaged beyond use, we can offer a free replacement or a full refund) 

2:The dolls are all made of TPE material, and the facial makeup is applied and will be wiped off. If the customer loses makeup during use, it is not a quality issue.

3: The dolls are all ordinary skeletons, which cannot be forcefully bent. The posture that normal people can do is the limit, which can be referred to according to the instructions.

4: Product quality issues need to be reported within 7 days of receipt, otherwise no further action will be taken.

5: Returning package by yourself without authorization is not accepted, please feel free to contact us if you have any problem. 

Email: sexydollstores@gmail.com